Acted offers a second to none protection plan you can't get anywhere else. Our team has decades of experience in the event industry and we know how important it is for you to book your entertainment without worry.
1. Your payments are 100% secure
Deposits and balance payments are transferred into an escrow account with bank-level security for all transactions. We never store any of your bank account and card information. Our payment partner, MangoPay is the specialist for digital trustee accounts and holds the "E-Money Issuer" license issued by the CSSF in Luxembourg and valid throughout the EU. You will never lose a payment made through Acted.
2. Your payments are guaranteed
In the accidental event an artist cancels your booking or does not show up, you will receive a full refund of your deposits (even if your booking includes a non-refundable deposit).
In addition, we will help you find a suitable replacement as quickly as possible!
3. We got your back!
Any issue or concern, any help you need with your booking: contact us and we will gladly assist you!